FAQs about acceptance UnionPay cards

1. Who is UnionPay?

UnionPay is the world's largest payment card brand with 4.2 billion cards issued worldwide. As this payment card is not currently issued in the NZ, so locally we are more familiar with the 2nd largest card brand, VISA and 3rd largest, MasterCard. At present, UnionPay acceptance network has extended to 120 overseas countries and regions.

2. Who is Dynamic Payment?

4. How to identify the UnionPay debit and credit card?

Credit Card always displays a hologram, while Debit Card has no hologram.

5. Are there payment limits when using UnionPay card?

UnionPay debit cardholders are not subject to transaction limits. The value of the transactions that a UnionPay debit cardholder can carry out in any one or multiple purchases over any period of time is limited only by the balance of the account that is linked to the debit card.

NZD$5000 flow limit for the VISA and MASTER facility in UnionPay cards.

6. What is the benefit of paying with a UnionPay card?

When customer pay an NZ merchant using a UnionPay card, the amount in the transactional currency is converted into Chinese Yuan directly based on the transaction day's exchange rate and deducted from your UnionPay card. Conversion through an intermediary currency such as U.S. Dollar is not necessary. You don't need to pay any currency conversion fee, which may help you save 2% to 3% of the transaction amount.

7. What is the exchange rate for UnionPay using in Settlement?

UnionPay retrieves exchange rates from multiple market sources (such as Reuters, Bloomberg, Central Banks and etc.). These displayed rates are derived from the buy and sell rates included in the UnionPay daily rate setting process and do not include any charges or markups applied by the Issuer. These rates generally reflect either wholesale market rates or government mandated rates that are collected during the daily rate setting process.

Please note that due to the charges or markups applied by the Issuer and possible rounding differences, the displayed rates may not precisely reflect the actual rate applied to the transaction amount when converting to the cardholder billing amount. The exchange rate that is applied to a transaction is the exchange rate as of settlement date which may be different from the transaction date. (Settlement date refers to the day when UnionPay determines the settlement amount to be exchanged between the acquirer and the issuer; Transaction date refers to the day when a transaction is initiated.)

If customer have any further exchange rate inquiry, merchant can use the following link for more details:
http://en.unionpay.com/front_ExchangeRate.html

8. Is the PIN necessary when using UnionPay card?

All the UnionPay debit and most of credit transaction are authorised with a signature AND a PIN, but some UnionPay credit cards are exception for the PIN, Signature is definitely necessary.

9. Once any transaction declined, the POS will show a respond code, what is that mean?

Most Frequently Used Response Code:

• 15: No Such Issuer
• 40: Requested Function Not Supported
• 41: Lost Card - Merchant Pick up the card
• 43: Stolen Card - Merchant Pick up the card
• 51: Not Sufficient Funds
• 54: Expired Card
• 55: Incorrect PIN
• 61: Exceeds Withdraw Amount Limit
• 98: Switch Center Couldn't Get Reply From Issuer

10. In some situation, the POS showing the transaction decline, no receipt been printed, or the transaction not complete, but the cardholder received the txt alert message from the card issue bank, why is that?

There are so many communication links involving in UnionPay transaction, any part of transaction link broke down would cause the transaction not successful. The card holder received the txt alert message from their card issuing bank is because the card issuing bank already got the transaction requirement from UnionPay, but it doesn't mean the transaction is completed and successful.

All the transaction should not be recognized as a successful transaction if the PPOS showing the transaction decline or the transaction receipt have not been printed!

If cardholder have any problem with this, please ask them call their bank or UnionPay international service hotline.

Or refer to UnionPay official clarification on
http://cn.unionpay.com/safeCard/xinzhi/card_skxf/file_4986767.htm

11. In what circumstances, merchant can cancel the transaction the request from cardholder on the POS terminal?

For refund request arisen on the same transaction date, merchant can refund the transaction by VOID function on the POS Terminal. Refer to VOID operation on the operation guide, cardholder need to present their original receipt and bank card to the merchant to complete this operation.

12. If the cardholder has some dispute on their transaction and the merchant agree to refund to them after the transaction date, what should I do?

For refund request after the transaction date, Merchant could fill and sign Dynamic NZ Refund Application form, and fax back to us at 09-3687799. Dynamic NZ will manually refund the dispute amount to the cardholder's account. It takes about 5 working days to complete the whole refund request, and there are not any charges over refund transaction for both merchant and cardholder.

13. What is the UnionPay local service hotline:

For card holder: 0800-450-831 or international tollfree: 00800 80095516

For Merchant account: 0508-888-168